Make the installed base visible
Connect equipment, customer, service and transaction data to expose aftermarket opportunities and prioritize commercial action.
Services
Service and aftermarket performance
We recover the value sitting inside your service and aftermarket operations, then embed the change so it holds. Start with one fixed-scope diagnostic.
Where we are called in
Value leaking out of service and aftermarket
The work is shaped around where your value is leaking, not a fixed product. Most engagements start with one or two of these.
Installed base going unused
Decades of equipment in the field with no visibility into the recurring aftermarket revenue inside it.
Pricing set by gut feel
Quotes built on experience rather than data, leaving margin on the table or winning work below cost.
Service running below potential
A service P&L that is not converting its installed base into growth, and does not know where the gap is.
Newly acquired or restructured units
The plan exists but does not execute after an acquisition or restructuring changes the ground.
Commercial engine underperforming
Sales, service delivery and aftermarket working against each other instead of as one engine.
Dealer and partner networks underdelivering
An indirect channel that fulfils demand instead of proactively growing service revenue, with rudimentary partner tiering.
Not sure where the leak is?
That is what the diagnostic is for. Book a conversation and we will point you to the starting question.
The front door
Service and Aftermarket Performance Diagnostic
A decision package, not a study. In two to three weeks we identify where value is leaking, distinguish pricing problems from operational and governance issues, quantify the opportunity, and return a 90-day action plan you can execute or expand with us.
Small, senior and hands-on. You work directly with the founders, not a junior team handed a methodology. Priced per engagement.
What you get
- Customer and product economics grounded in your data
- A root-cause assessment: pricing, cost, execution or governance
- An evidence-based estimate of the commercial value at stake
- A prioritized 90-day action plan with owners and expected impact
- An option to expand into execution with us, or hand it over
How we engage
Diagnose, fix the engine, embed the change
Each phase earns the next. We move forward only when the evidence, operating results and your team's readiness support the decision.
Phase 01
Diagnostic
Find where service and aftermarket value is leaking and quantify the opportunity. A fixed-scope engagement, typically a few weeks.
Complete when leadership has a common fact base and a clear decision
Phase 02
Fix the engine
Rebuild the commercial and service engine as operators, from installed base and pricing to the service operating model, and prove it where it counts.
Complete when the engine is live and financial value is being realized
Phase 03
Embed and sustain
Heather Camp Lopes embeds the change through capability transfer and learning design, so the gains hold after we leave.
Complete when your organization can sustain and reproduce the gains independently
Technology and data enablement
Technology that supports the operating model
Technology should reinforce the commercial and service engine, not compensate for an unclear one. We define the data, decision rules, workflows and management information required to improve performance, then shape practical tools around the way the business needs to operate.
We start with the performance problem, not a platform. Where specialist implementation is required, we define the business requirements and work with your internal technology team or implementation partner.
Put economics into daily decisions
Translate pricing, costing, margin thresholds and approval rules into usable quotation tools, dashboards, and ERP or CRM workflows.
Build adoption into the system
Design roles, controls, reporting, job aids and manager routines so technology becomes part of normal work rather than another unused tool.
Start with the diagnostic
Describe your service or aftermarket business and where it is underperforming. We will tell you honestly where value is leaking and whether we can recover it.
Book a 30-minute service performance conversation