Service and aftermarket performance
We recover the value sitting inside your service and aftermarket operations, then embed the change so it holds. Start with one fixed-scope diagnostic.
Value leaking out of service and aftermarket
The work is shaped around where your value is leaking, not a fixed product. Most engagements start with one or two of these.
Installed base going unused
Decades of equipment in the field with no visibility into the recurring aftermarket revenue inside it.
Pricing set by gut feel
Quotes built on experience rather than data, leaving margin on the table or winning work below cost.
Service running below potential
A service P&L that is not converting its installed base into growth, and does not know where the gap is.
Newly acquired or restructured units
The plan exists but does not execute after an acquisition or restructuring changes the ground.
Commercial engine underperforming
Sales, service delivery and aftermarket working against each other instead of as one engine.
Dealer and partner networks underdelivering
An indirect channel that fulfils demand instead of proactively growing service revenue, with rudimentary partner tiering.
Not sure where the leak is?
That is what the diagnostic is for. Book a conversation and we will point you to the starting question.
Service and Aftermarket Performance Diagnostic
A short, senior engagement, fixed in scope. In a few weeks we find where service and aftermarket value is leaking, quantify the opportunity, and return a 90-day action plan you can execute or expand with us.
Small, senior and hands-on. You work directly with the founders, not a junior team handed a methodology. Priced per engagement.
What you get
- A clear read on where service and aftermarket value is leaking
- An evidence-based estimate of the commercial value at stake
- A 90-day action plan you can run yourself
- An option to expand into execution with us, or hand it over
Diagnose, fix the engine, embed the change
Phased and outcome-based, not isolated hours. Value is clear at every step, and the performance stays with your business.
Diagnostic
Find where service and aftermarket value is leaking and quantify the opportunity. A fixed-scope engagement, typically a few weeks.
Fix the engine
Rebuild the commercial and service engine as operators, from installed base and pricing to the service operating model, and prove it where it counts.
Embed and sustain
Heather Camp Lopes embeds the change through capability transfer and learning design, so the gains hold after we leave.
Start with the diagnostic
Describe your service or aftermarket business and where it is underperforming. We will tell you honestly where value is leaking and whether we can recover it.
Book a 30-minute service performance conversation