We fix the service engine, and build the capability to keep it performing
A small, senior, two-founder firm. We fix the commercial and service engine as operators, then embed the change so the gains hold.
The plan usually exists. The operator who can make it perform does not.
Industrial companies leave money inside their service and aftermarket operations. Installed base data sits unused, pricing is set by gut feel, service businesses run below their potential, and newly acquired units do not execute.
Vaz Lopes Group exists to recover that value. We run a focused diagnostic, fix the commercial and service engine from the inside, and embed the change so it holds. The goal is a performing operation your organization can run without us.
What guides our work
- Operator judgment from having run these businesses, not a generic playbook
- Numbers first, from installed base and pricing to the service model
- Senior accountability from diagnostic to delivery
- Honest about fit. We refer or defer work that is not right for us
Two founders. Both stay through delivery.
Vaz Lopes Group is built by two equal founders who work as a team, with complementary skills and competencies. Sergio has run industrial service and commercial operations at scale. Heather builds the capability that embeds the change. Together they fix the engine and make sure the organization can keep it running.
Sergio Vaz Lopes
15 years running commercial and service operations inside industrial equipment companies, from net-loss turnarounds to a $250M global service business. He walks into an operation that is underperforming, stalled, or newly changed, and makes it perform.
- 15 years across Atlas Copco, Emerson and Greenbrier
- Seven years at Atlas Copco across Portugal, Nigeria and Belgium
- $250M global service business run at 27% then 24% growth
- Service turnarounds, installed base and pricing, on three continents
Heather Camp Lopes
Cofounder and lead of People and Capability, the discipline that turns a fixed operating model into lasting performance by building the skills and behaviors to run it. It is what stops improvements from fading after the consultant leaves.
- Co-delivered a global competence program for Atlas Copco Power Technique
- Designed an academy model reaching 55,000 employees across 17 countries
- Led global L&D teams for multi-billion-dollar enterprises
- 30% faster onboarding and +25% sales performance via targeted enablement
The results behind the method
Quantified outcomes from Sergio's operator career at named industrial employers, before founding VLG, plus the firm's flagship client work. These are the track record behind the method, not claims made on a client's behalf.
Principles that shape every engagement
Operator, not adviser
We fix the commercial and service engine as people who have run one, and hand it back performing.
Senior, hands-on partnership
You work directly with the two founders, not a rotating cast of junior teams handed a methodology.
Embed it
We embed the change through capability transfer so performance holds after we leave, not just while we are there.
Industrial equipment and service organizations
Our experience is concentrated where installed base, service and aftermarket performance drive the P&L. Compressors, valves, castings and actuators, across mid-sized industrial businesses through large multinationals, with reach across the US, Europe and West Africa.
- Industrial equipment manufacturers and service organizations
- Oil and gas, and energy services
- Heavy equipment and industrial automation
- Other asset-intensive operations with a service and aftermarket P&L
A small, senior firm
Vaz Lopes Group is a small, senior, operator-led firm, Sergio plus Heather plus vetted specialists brought in when a specific engagement needs them. We are not a training vendor, not a large consultancy, and not a generalist advisory. We fix industrial service and aftermarket performance and embed the change.
For existing and referred clients, we also take on integration and capability work when it is directly tied to service and commercial performance.
Work with operators who stay through delivery
Book a 30-minute service performance conversation and tell us where value is leaking.
Book a 30-minute service performance conversation